1. Purpose and scope
These terms describe permitted use of raesplayze.com, operated by Rae’s Playze Adult Day Center. The website provides general information about our programs, resources, activities, employment opportunities and ways to contact us. These terms apply to website use. Admission agreements, service authorizations, individual plans and program policies separately govern services.
Nothing in these terms waives member rights, confidentiality protections, grievance rights or obligations imposed by applicable law.
2. Information and emergencies
Website content is general information and does not replace individualized medical, behavioral health, legal or financial advice. Discuss individual care needs with the appropriate qualified professional. Website forms, email and social media are not emergency response channels and are not continuously monitored. Call 911 for an immediate emergency.
3. Inquiries, enrollment and availability
Submitting an inquiry, referral or form does not establish admission, guarantee placement, reserve a residential opening, confirm funding or create a service agreement. Admission and services depend on assessment, program suitability, capacity, required documentation, applicable authorizations and completion of the appropriate agreements.
Service descriptions and availability may change. Contact us to confirm current information. Funding or insurance coverage is determined under the applicable payer’s requirements; website content does not guarantee eligibility or payment.
4. Fees and service agreements
Program rates, payment responsibilities, cancellation provisions and any applicable transaction fees are explained in the relevant written service or payment agreement. These website terms do not impose new program charges or change an existing agreement. Ask us for the current written policy before making a service commitment.
5. Appropriate website use
Use the website lawfully and respectfully. Do not submit false or misleading information, impersonate another person, disclose information you lack authority to share, upload malicious software, attempt unauthorized access or interfere with website operation. Do not use forms to threaten, harass, spam or exploit others.
We may restrict website access reasonably necessary to address misuse or protect security. A website restriction does not itself terminate services, prevent a grievance or remove access to required information through other channels.
6. Forms, communications and consent
Provide accurate contact information so we can respond. General contact forms and ordinary email should not be used to submit sensitive medical, identification or financial information. Call for appropriate submission instructions.
An inquiry is not consent to treatment, a release of member records, permission to publish a photograph or consent to unrelated marketing. Required consents and authorizations are obtained separately. No immediate response or particular response time is guaranteed by submission through the website.
7. Content and intellectual property
Website text, logos, graphics and other content belong to Rae’s Playze or their respective owners. You may view, download and print publicly available resources for personal use, care coordination or their intended enrollment purpose. Do not alter materials in a misleading way or commercially reproduce our branding without permission. These terms do not transfer ownership of content you submit or grant us a general right to publish it.
8. External links and providers
The website may link to resources, application tools, maps or other third-party sites. Their own terms and privacy policies govern their services. A link does not guarantee accuracy, availability, eligibility or endorsement of every statement on the outside site. Review the provider’s policies before submitting information.
9. Accessibility, member rights and concerns
If you have difficulty accessing a page, document or form, call 704-563-3334 to request assistance, an alternative format or another way to obtain the information. Members and authorized representatives may request explanations and help understanding rights and program requirements.
You may raise concerns or request our grievance procedure without retaliation. Website use does not limit your ability to contact a regulator, advocacy organization, funding agency or other appropriate authority.
10. Accuracy, availability and responsibility
We make reasonable efforts to keep the website accurate and available, but information may contain errors or become outdated, and access may be interrupted for maintenance or other reasons. Contact us to verify information relevant to a service decision. Outcomes described in testimonials or examples are individual experiences and do not guarantee another member’s results.
These terms do not disclaim responsibility for confidentiality violations or other duties imposed by law, require arbitration, or waive legal remedies available to members or website users.
11. Updates and applicable law
We may update these terms and post the revised effective date. Updated website terms do not amend signed service agreements or substitute for required notices or consent. North Carolina law and applicable federal law govern these terms, without limiting protections that otherwise apply to you. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
12. Contact
Rae’s Playze Adult Day Center
7516 E. Independence Blvd, Suite 115
Charlotte, NC 28227
Telephone: 704-563-3334
GENERAL CONTACT FORM NOTICE
Please use this form for general questions or tour requests. Do not include medical records, diagnoses, Social Security numbers, insurance identifiers or financial account information. Call 704-563-3334 for instructions on submitting sensitive information. This form is not monitored for emergencies; call 911 for an immediate emergency. See our Privacy Policy for information about how we handle your submission.
